I work for a firm here in Allentown, Pa that is licensed throughout Pennsylvania to do first & second mortgages. That being the case, a lot of our business is done locally, within driving distance. It is our firm's policy that all of our Mortgage Consultants attend their closings. There are a few reasons for this:
- If any problems/questions arise, we are there to make sure they get handled right there and then.
- Provide a continued support structure for our clients.
- This allows us to have our face in front of everyone involved in the transaction, the realtors, title agents or attorneys, borrowers, sellers, etc. In otherwards, not a bad way to get your business cards and face in front of the eyes of the real estate industry and its participants.
Now, I must be honest about the whole thing as I'm not a huge fan of attending closings though I fully agree that we should attend. I guess my reasoning is for selfish notions because I always pre-close my customers so there are rarely surprises and make sure the HUD matches up to the transaction we discussed. I always kind of thought they were boring and I wasn't much into smoozing over agents and I could instead use my time to generate new business. Yesterday, I had another closing in what has been a heck of a year by any standards and I must say the closing was a purchase money, went smooth as silk, and as all parties left on their merry way, the President of the Title Company came outside to introduce himself. We exchanged greetings and he said, "I'm so glad you guys came out, it is such a rarity in this business that the bank or broker attends their own closings. That's a great attribute you guys have."
After hearing this it reminded me once again why it is important. Of course for the reasons listed above and attending your closings does separate you from the rest. Perhaps that intangible that makes you a little different, maybe a little better. I wonder how many out there do attend their closings and those who do, why? I guess it does put all parties at ease to see the financial 'middle man' there, but I think there is also more to it. You are not only representing your firm, you are providing support for your client.
I always did it (and not just because I am required to) because that's what I worked so hard for so I want to see it all the way through.
Christopher - Simply put & Well Said.
Geoff - That is a part of why it is so important, I hope you are still doing that.
Ann - I must say that is a very good way to look at it and I hope I've learned to evolve to feel the same.
Brian - I'm looking back at some earlier posts I had and am bored so I am retorting to the comments....and then I read you. But looking back is cool cause I read your stuff to this day and know of you better now and it is nice to have a paper trail. You amigo, are the poster child of confidence. I like that, success is a catchy thing.
Mr. Geary - I owe you a lot and I have the staunch feeling "Happy Days Are Here Again." But really, what better way to be a part of a profession and know you are doing things right....ethically & from a business standpoint. Looking back & Moving Forward....I've been lucky enough to live under the same umbrella of a wise soul....his name is Scott. I call him, "The Stroke."
Jim - Very good points and none of which can rationally be retorted in my view now.
Michael - LOL, I hear that....but Fair Enough.